Home > Consumer Rights > What to do if You are Injured at a Spa or Beauty Salon?

What to do if You are Injured at a Spa or Beauty Salon?

By: Sarah Clark (ILEX) - Updated: 28 May 2017 | comments*Discuss
 
Spa Salon Health Safety Accident Injury

It's thankfully rare that anyone suffers any serious injury in a spa or a salon. The most that will usually happen is an adverse reaction to a beauty product, but if something does go seriously wrong, don't suffer in silence.

Keeping Records of Accidents

All premises are legally required to record and report even minor accidents, so if you slip on a spillage, even if you just walk away with a bruise, you should insist that it's recorded. The details of the accident have to be kept confidential, and if you do seriously hurt yourself, the record that the spa makes of it can feature in any claim that you make against them later.

Health and Safety Legislation

The law states that: "It shall be the duty of every employee while at work to take reasonable care for the health and safety of her/himself and of other persons who may be affected by her/his acts or omissions at work." - and if the law is broken, the spa or salon breaking it can be prosecuted under whichever piece of health and safety law they have broken.

Control of Substances Hazardous to Health Regulations 2002 - COSHH

All spas and salons have to follow certain regulations involved with handling, storage and disposal of chemicals - these include things like nail varnish and remover, disinfectants and cleaning materials.

If you accidentally come into contact with a chemical like acetone, and you are injured, you could be entitled to claim personal injury compensation if it was the fault of the spa, but also you should report them to their local council, who regulate the health and safety of salons and spa premises through local bye laws.

Allergic Reactions

Any reputable salon or spa will ask you to have a patch test if they are going to use strong chemicals on you. It's unlikely that you'll have a reaction, but especially in the case of hair dyes, one of the most widely reported beauty products to cause a reaction, you should expect to visit the salon and have a small amount of the product tested on your skin around 48 hours before your booked treatment.

This isn't often done with body wraps, facials or beauty treatments in general, as most of them are tested for adverse reactions and pride themselves on 'natural' and even organic ingredients. If you're worried about something though, make your feelings known before your appointment and either ask for advice or a patch test. If you know you are allergic to an ingredient, such as nut oil, say so, as there will undoubtedly be alternatives.

If you do have an adverse reaction, legally it's hard to claim any kind of compensation if all the correct procedures have been followed. It's a fact of life that some people can't tolerate some ingredients, and often you won't know until you have the treatment. If you end up with a rash, it's unpleasant but just one of those things. However, the therapist uses a product on you after you've told them you have an allergy to an ingredient in it - and you have a severe reaction - you would have every right to claim compensation for personal injury if the reaction is serious.

Hopefully you will never need to make a claim against a salon for negligence, or report them for breaches of health and safety law. It's unlikely that you'll come away from your spa experience with anything other than a warm glow, but if you do suffer from an injury that's caused by a spa visit, it's reassuring to know your rights...

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Lucyf1986 - Your Question:
I got married a couple of years ago and a salon did eyelash extensions. I was tested for the glue and was fine. On the day they put some gel pads under my eyes. I told the lady it was stinging and she said it was normal. I mentioned 5/6 times it was hurting and she ignored it saying it was normal. I mentioned before hand that I had very sensitive skin and common reactions so I normally get tested for anything going into my face. When I got home it was hurting and going more and more red. The next day I woke up and could see my cheeks, the day before my wedding. I management throughout the day to get it to clam down. By the time it was my wedding day it looked like I had chemical burns under my eyes. Weddin was ruined as I refused pictures all day. I raised it with the salon and they said it was my fault not theirs refused to admit fault. I took evidence of the stages of it and the patches under my eyes were the exact shape of the lads put under my eyes. Can I claim against them?

Our Response:
This would be something that you'd have to ask a lawyer about really. If you want to makepersonal injury claim of negligence, the time limit is three years, so court proceedings must be issued within three years of you first being aware that you have suffered an injury.
BeautyTreatmentExpert - 30-May-17 @ 2:26 PM
I got married a couple of years ago and a salon did eyelash extensions. I was tested for the glue and was fine. On the day they put some gel pads under my eyes. I told the lady it was stinging and she said it was normal. I mentioned 5/6 times it was hurting and she ignored it saying it was normal. I mentioned before hand that I had very sensitive skin and common reactions so I normally get tested for anything going into my face. When I got home it was hurting and going more and more red. The next day I woke up and could see my cheeks, the day before my wedding. I management throughout the day to get it to clam down. By the time it was my wedding day it looked like I had chemical burns under my eyes. Weddin was ruined as I refused pictures all day. I raised it with the salon and they said it was my fault not theirs refused to admit fault. I took evidence of the stages of it and the patches under my eyes were the exact shape of the lads put under my eyes. Can I claim against them?
Lucyf1986 - 28-May-17 @ 1:32 PM
I paid for 3 x chemical peel treatment at a salon in Great Barr, Birmingham. Who are allegedly award winners. After the 1st peel my skin became extremely sensitive and I was advised to continue with the skin care. Which made no difference. I then had the second treatment (stronger peel) my skin still had a very hot and stinging sensation. Which I called up about. Was told it will subside. To continue with the skin care. I then had a breakout along with the expected dryness and flaking after a peel. I called to say I wanted to cancel and wanted the last treatment refunding. I've had a very rude reply and abrupt email back re my complaint. I would like to know where I stand as I have been treated unfairly and suffered a bad reaction resulting in me having time off work.
Kelly - 5-Apr-17 @ 3:27 PM
I had semi permanent eyebrow procedure carried out on Tuesday.Unfortunately have had an allergic reaction to the products used.Doctor has prescribed strong allergy relief tablets today. A patch test was sent in the post which I carried out.Was informed to place on test on thigh and leave for 24 hours, all was fine.Go has advised that I should have had the patch test carried out where the procedure was taking place, on sensitive area of the face, behind the ears, not on legs.Are you able to advise if this is correct?The salon are ignoring my messages.Thanks in advance
Trashbang - 23-Feb-17 @ 8:52 PM
I want today in a beauty shop to have my legs waxed but after an hour I was left with a burn mark and also the front of my right leg is all bruised and very very painful, As I booked through treatwell the lady that done my waxing phoned the owner And put me through and the owner said she will refund me the money but first will have to call treatwell. Idid have waxing before but it was never like this, my legs look horrible just as if I have been kicked, one of them has burn marks the other one is all bruised and the hair is still there. Do you think that I should see my lawyer on regards to this? I also took photos of it not report was made on regards to this as the girls working there said only their boss knows how to do that.
Del - 30-Jan-17 @ 6:59 PM
Went today for a facial and the steamer caused burn on my stomach as a result of malfunction. The esthetician pulled the steamer away but had still suffer from burn. How should I proceed? Did not file a report before leaving. It s 6pm and I can t contact any lawyer. Thanks
Lily - 27-Sep-16 @ 11:24 PM
I went to nail shop today an the lady was file my nails down an using the tool to take off gel an she slipped with the tool an sliced my thumb I've been to A&E an they had to stitch an glue my thumb. Needless to say won't be going there again. How do I go about complaining? Please reply.
Em - 25-Apr-16 @ 5:56 PM
i had a tattoo daone last january, i had a bad reaction to the pigment red . I was told by the artist to put some antihistaminic cream for a month, i did and after not seeing any improvement they advised me to see a dermatologist. I am now paying £300 for steroids injections and probably i will need more, according to my dermatologist. I want to know if I can ask the tattoo to pay for my treatment and also I want to know if by law the artist was supposed to carry out a patch test before ? thanks
mogwli - 31-Mar-16 @ 12:06 AM
2 days ago I went to a salon for the 3rd time to have my eyebrows waxed and tinted and my eyelashes tinted also my top lip waxed. On the 1st and 2nd occasions I had the same therapist, on this occasion I had a different therapist. All went well the last treatment was the top lip waxing, it was a little uncomfortable as always, I`m 50 and have been having my lip waxed for the last 5 years. It was a little red when I looked in the mirror as the afternoon wore on the slight pain did not subside, when I went to look into the mirror I was shocked to see skin damage both sides of the cupids bow. This morning my partner commented that " your skin is a right mess, what`s gone wrong? I thought you had treatments inBeauty salons to enhance your appearance not pay to look worse than before you went in". I have taken a photograph on my phone. I have never had this happen before. Any suggestions on the best course of action to take?
Cal - 6-Mar-16 @ 8:44 PM
Hello zoris Just read your story .. Can I ask you is it beauty secrets in colonbrook?? I hve been through this same situation .. Please reply me
Jass - 6-Feb-16 @ 2:56 PM
Zoris - Your Question:
Thanks for your advice. I went back into the shop on a later date to enquire about the accident report form, they still did not any on the premises. I was refunded £30.

Our Response:
That's a partial result at least. Well done for going back and insisting.
BeautyTreatmentExpert - 1-Feb-16 @ 2:24 PM
Thanks for your advice.I went back into the shop on a later date to enquire about the accident report form,they still did not any on the premises.I was refunded£30.
Zoris - 30-Jan-16 @ 7:01 AM
Zoris - Your Question:
I went in today to have a pedicure and manicure. Whilst the staff was scrapping off the dead skin on my feet with the grater she injured my right tow by cutting in on the left side of my big toe with the grater. The wound was about an inch long and deep. The only first aid they aid was sone green antiseptic which looked questions and sone plaster. Now because I had know ledge of what to do I quickly stopped the bleeding and applied a dressing which I had to ask for the staff to give me a gauze which happened to be in the cabinet next to me and the plaster. I then requested for am a aacident form to fill out and was given told they didn't have one. After going on google and informing them they were breaking the law by not having one an appropriate first aid kit they suddenly had one. Then after several searches I was I formed they didn't not know where to find it and only the boss knows and he is out of the country. I then asked the staff to call who happened to be his wife and she said she's not able to reach him. Regardless of weather the owner was out of town they should be on the premises all the right documents.In the meanwhile the pidicure and manicure was completed and I was charged £50. Normal cost is £55. I call 111 to advise on the injury.Please advice on what to do. I am not looking for a claim but what to make sure all the staff are certified to work in the Nail industry, are first did trained, shop has all the correct documentations and most important a full first aid kit.

Our Response:
The easiest way to report this shop is by contacting the local Trading Standards office. You should get the cut checked out by your GP to be sure it's not worse than you think and/or infected.
BeautyTreatmentExpert - 26-Jan-16 @ 9:44 AM
I went in today to have a pedicure and manicure. Whilst the staff was scrapping off the dead skin on my feet with the grater she injured my right tow by cutting in on the left side of my big toe with the grater. The wound was about an inch long and deep. The only first aid they aid was sone green antiseptic which looked questions and sone plaster.Now because I had know ledge of what to do I quickly stopped the bleeding and applieda dressing which I had to ask for the staff to give me a gauze which happened to be in the cabinet next to me and the plaster.I then requested for am a aacident form to fill out and was given told they didn't have one. After going on google and informing them they were breaking the law by not having one an appropriate first aid kit they suddenly had one. Then after several searches I was I formed they didn't not know where to find it and only the boss knows and he is out of the country.I then asked the staff to call who happenedto be his wife and she said she's not able to reach him. Regardless of weather the owner was out of town they should be on the premises all the right documents. In the meanwhile the pidicure and manicure was completed and I was charged £50. Normal cost is £55.I call 111 to advise on the injury. Please advice on what to do.I am not looking for a claim but what to make sureall the staff are certified to work in the Nail industry,are first didtrained,shop has all the correctdocumentations and most important a full first aid kit.
Zoris - 24-Jan-16 @ 12:02 AM
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